At Finn Adventure, we are committed to ensuring customer satisfaction with every purchase. If you’re not completely satisfied with your order, we’re here to help with a straightforward return and refund process.

1. Returns

You have 30 days from the date of purchase to return an item for a full refund or exchange, provided the following conditions are met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging with all tags, labels, and accessories included.
• Proof of purchase (receipt or order confirmation) must be provided.

Non-returnable items:

• Gift cards
• Discounted or clearance items
• Perishable goods (if applicable)

2. Return Process

To initiate a return, please follow these steps:

1. Contact us at [email protected]  with your order number and reason for the return.
2. We will provide you with a return authorization and shipping instructions.
3. Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

Shipping Costs:

• Customers are responsible for covering the return shipping costs, unless the return is due to a product defect or an error on our part.

3. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• In some cases, processing times may vary depending on your bank or credit card issuer.

4. Late or Missing Refunds

If you haven’t received a refund after the specified period:

• Double-check your bank account or credit card statement.
• Contact your bank or credit card provider as there may be a processing delay.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected]

5. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us at [email protected]  We’ll be happy to assist you in exchanging the product, provided it is still within the 30-day return window and the item is in new condition.

6. Damaged or Defective Products

If you receive a damaged or defective item, please notify us immediately at [email protected]